1. Introduction
Thank you for shopping at [digital marketing]. We take great pride in providing high-quality products and a positive shopping experience. If you are not entirely satisfied with your purchase, we’re here to help you understand our refund policy.
2. Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging.
- It must be within the [X]-day return window from the date of purchase.
- You must have a valid proof of purchase (receipt or order confirmation).
Certain items, such as perishable goods, customized products, or digital downloads, may not be eligible for a refund. Please refer to our product-specific terms for more details.
3. How to Request a Refund
If you wish to request a refund, please follow these steps:
- Contact us within [7] days of receiving your item at [sukhramk12345@gmail.com] or [Your Contact 9555400306].
- Provide your order number, proof of purchase, and a brief explanation of why you are requesting a refund.
- If your return is approved, we will send you instructions on how to return the product.
Please note that you are responsible for the shipping costs to return the product, unless the item was defective or an error was made in fulfilling your order.
4. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. The refund will be credited to your original payment method (e.g., credit card, PayPal) within [X] business days.
Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.
5. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Downloadable software, digital products, and services
- Personalized or custom-made products
- Sale or clearance items (unless specified otherwise)
- Products damaged by misuse or improper handling
6. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the same return process as described above. If the exchange is approved, we will send you the replacement item, and you may be responsible for any shipping fees associated with the exchange.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [Your Contact Email Address] with details about the damage or defect. We will provide you with instructions on how to return the item for a full refund or replacement, depending on your preference.
8. Shipping Costs
If your refund is due to our error (e.g., you received a defective product or the wrong item), we will cover the return shipping costs. Otherwise, you will be responsible for any return shipping fees. Shipping costs are non-refundable unless otherwise stated.
9. Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank or payment account. It may take some time before your refund is officially posted.
If you’ve done this and still have not received your refund, please contact us at [Your Contact Email Address].
10. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please don’t hesitate to reach out to us at:
[Your Company Name]
Email: [sukhramk12345@gmail.com]
Phone: [955540030506]
Address: [vill and Post Bahuti Kalan Block Bharawan Hardoi]
Additional Notes:
- Restocking Fee: Some businesses charge a restocking fee for returned items. If applicable, make sure to mention this in the policy.
- Clearance Items: If you have clearance or sale items, you may want to specify that these items are non-refundable, or provide exceptions.
